Shipping policy

Processing Time

We guarantee to process and start shipping your order within 7 calendar days after successful payment (excluding public holidays). You will receive an email/SMS confirmation with a tracking number during processing.
Exceptions: Pre-sale items will display specific shipping timelines on product pages. Delivery may extend 1-3 days during peak seasons (with prior notice).

Shipping Methods & Delivery Timeframes

International

200+ Countries

7-21 business days

Calculated at checkout

 

Order Tracking

Track your package within 24 hours after shipment via:

•  Website Account: Check real-time updates under "My Orders"
  Third-party Platforms: Enter tracking number on  carrier’s official site
  Live Support: Contact us via WhatsApp (+86 19983466770) 9:00-17:00 GMT+8

Delays & Issues

• Delays: If your order cannot be shipped within 7 days due to public holidays or presale items, we will notify you via email/SMS with the delay reason and updated shipping timeline.Contact costumer service to request a $5 voucher or full refund.
•  Damage/Loss: Submit photo evidence within 48 hours of receipt for free reshipment or refund.
  
• Customs: International recipients may incur duties/taxes (declared value as actual order amount)